Shipping policy
Processing time
Once your order has been received, it is usually processed and shipped within 1–5 business days. During periods of high demand, the processing time may exceptionally be up to 14 business days. We always do our best to get your order on its way as quickly as possible.
Shipping times
The following delivery times apply from the shipping date and are estimates. Delays due to customs or extraordinary circumstances are not included.
| Country | Shipping carrier | Estimated delivery time |
|---|---|---|
| Germany 🇩🇪 | DPD | 2–4 business days |
| Austria 🇦🇹 | DPD | 3–6 business days |
| Switzerland 🇨🇭 | UPS | 5–8 business days |
| Netherlands 🇳🇱 | UPS | 4–7 business days |
| Spain 🇪🇸 | UPS | 5–8 business days |
| Italy 🇮🇹 | UPS | 5–8 business days |
| United Kingdom 🇬🇧 | UPS | 6–10 business days |
The processing time of 1–14 business days is not included in these details.
Switzerland — important customs note
Switzerland is not part of the European Union. Therefore, customs duties and import taxes may apply to deliveries to Switzerland, which must be paid by the recipient. Please inquire in advance with the Swiss Federal Customs Administration about any applicable fees.
United Kingdom — important customs note
Since Brexit, the United Kingdom is no longer part of the EU. Customs duties and import taxes may apply to deliveries to the United Kingdom, which must be paid by the recipient.
Shipping carrier
We ship within Germany via DPD and to all other countries via UPS. After shipping, you will receive a confirmation email with your tracking number.
Shipment tracking
Once your order has been shipped, you will receive an email with a tracking link. Please note that for some shipping carriers, it may take 1–5 business days for the shipment tracking to be updated.
If no tracking information is available after more than 5 business days, please contact us at support@casacelata.com – we will assist you right away.
Multiple packages
For logistical reasons, it may happen that items from an order are delivered in several separate packages. This is not an error – all packages are registered to your order and will be delivered in full.
Incorrect delivery address
Please carefully check your delivery and billing addresses before completing your order. Unfortunately, we cannot accept liability for delivery delays or failures due to an incorrectly entered address. If the error is on our part, we will of course take full responsibility and arrange for a free re-delivery.
Customs & import taxes
For deliveries outside the EU (Switzerland, United Kingdom), customs duties or import taxes may apply, which must be paid by the recipient. Casa Celata has no influence over these fees and cannot accept liability for them.
Questions about shipping?
For further questions, we are happy to assist: support@casacelata.com